Senior Engineering Manager - Integration Reliability

Senior Engineering Manager - Integration Reliability

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

Technology is the backbone of our business. Every day, our teams solve complex problems, the solutions help thousands of our fellow team members succeed and makes millions of customers’ lives easier.

About the role

This role of a Senior Engineer Manager – Integration Reliability is a leadership role within the Coles Technology Services and Commercial function. Reporting into the Head of Quality Engineering and Site Services, the primary function of this role will be to evolve and maintain Coles Performance & Reliability Engineering capability to ensure a highly available, scalable, reliable & resilient production environment.

Your key responsibilities will include:

• Accountable to build, enhance and maintain the non-functional testing and engineering capability, frameworks, and patterns as a foundation for supporting business applications. Scope includes Performance Engineering, Availability, Resilience, Fail Over, Auditability, Archival, Restoration, Load testing, and Early Performance Testing.
• You will support as necessary the technical direction and aspects of performance and reliability engineering across the projects, programs, and agile squads.
• You will act as a service custodian of the technology products/assets your capability will own, build, and run
• “You build it, you run it”
• Support and management of incidents and escalations
• Drive quick, collaborative resolution of incidents
• Ensure investigate and root cause analysis for incidents and drive improvements and fixes
• Capacity, performance & cost management support across teams
• Driving chaos engineering
• Change & release management
• You will be accountable the overall cost centre budget and accountable project initiative approved funding
• You will be accountable for multiple squads of technologists that will collaborate to deliver projects/products that are aligned with Coles business objectives.
• You will be accountable for multiple squads of technologists that will collaborate to deliver projects/products that are aligned with Coles business objectives.
• Articulate and communicate the Test Platform Reliability Engineering vision, strategy, and roadmap to stakeholders
• Enable Coles platform to be available to all authorised team members and partners
• Protect and enhance Coles’ reputation with customers, stakeholders, regulators, and media
• Accountable for personal and team compliance with internal company policies, procedures and codes, e.g., Code of Conduct, and all applicable external laws, regulations, standards and industry codes e.g. Fair trading Laws
• Commitment to the corporate and or relevant Brand/ Retail Support Compliance Program
• Integration of compliance requirements into team performance reviews
• Able to influence a broad and diverse set of external stakeholders
• Demonstrated ability to effect change
• Demonstrate self-autonomy and ‘self-starting’
• Ability to communicate effectively to all levels under pressure
• Demonstrate ‘customer first’ values representing Coles Digital
• Apply focus on meaningful results and outcomes.
• Strong problem-solving skills
• Demonstrate and impart leadership qualities which are reflective of Coles team vision and values
• Demonstrate ownership of agendas and work activities

About you and your skills

• Proven IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment.
• Demonstrated experience in implementing large scale API delivery programs in a hybrid cloud environment in alignment with Coles’ API-first strategy.
• Demonstrated managing services on Full Lifecycle API Management suites (e.g., Azure API Management, Apigee, Google API Gateway, Axway, Kong),
• Experience managing services on traditional messaging services (e.g., IBM MQ, TIBCO) and modern cloud native messaging services (Azure Event Grid, Azure Event Hub, Azure Service Bus, Kafka, Google Pub/Sub)
• Experience is managing services on enterprise scheduling (e.g., Control-M, Airflow etc.) and enterprise managed file transfer solutions.
• Experience in integrating digital applications (e.g., online web portals, mobile apps), packaged applications (e.g., SAP), SaaS (e.g., Salesforce, ServiceNow)
• Demonstrated experience in multiple deployment models – on-prem, vendor hosted, VM, containerized, serverless
• Good understanding of security controls including PII and PCI obligations
• Nice to understand integrations with iPaaS technologies
• Advanced understanding of all aspects of the technology’s broader operational environment (i.e., processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc.)
• Proven track record in managing multiple concurrent projects, people management and leading large teams 50+
• Proven capabilities in vendor, partner and stakeholder relationship management including the negotiation, management of outsource agreements, statement-of-works, licensing and maintenance requirements and delivery to agreed service levels.
• Experience in budgeting, forecasting, and tracking of actual expenditure; and maintaining accuracy between planned v/s actual.
• Demonstrated success defining & launching high quality and business critical products & services, in a complex enterprise production environment
• Excellent written and verbal communication skills, with ability to influence and persuade outcomes / direction
• Proven ability to influence cross-functional teams without formal authority
• Experience managing relationships with senior leaders and stakeholders
• Excellent analytical and problem resolution skills

Commercial Skills and Qualifications

• Minimum Bachelor’s degree or equivalent
• Market knowledge and experience in the delivery and management of retail and technology solutions
• Agile Product/Service/Project management skills
• Financial and risk management skills
• Stakeholder management skills

In turn, we offer you a great place to work and a fun-filled, flexible culture at Coles. You’ll have access to a range of exclusive benefits and programs that support, reward, and inspire team members.  Some of these include:

• Discounts and weekly special deals across all our external brands – Coles, Coles Express, Coles Liquor and Coles Online
• Free parking, mini-Coles and food hub at our Store Support Centre in Hawthorn East
• Sampling of new products before they’ve hit the shelves
• Gym, BBQ and Children’s holiday club - all onsite
• Team Member Share Plan

Take your next step into something bigger, apply now!

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave, and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive, and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au.