EL1 Service Designer - [Archived Advertisement]

EL1 Service Designer

About the company
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Service Designer to join their busy team for a 12-month temporary assignment.

About the role
As a Service Designer, you will design and deliver service improvements to provide quality client outcomes and enhance their experience. In addition, your key duties are as follow:

• Leading, researching and identifying insights contributing to Agency understanding of information
• Overseeing, creating and documenting current state service through design and research, to identify current client and staff experience and business processes.
• Leading and managing process design improvements.
• Leading and facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
• Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on client and staff need and are consistent for all users across different touchpoints. 
• Evaluating proposed solutions and design at both a conceptual and tactical level. 
• Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.

About you
To be successful in this role, you must have:

• Previous Service Designer experience, preferably in a  Government Agency or Department
• Service design expeirence at an Enterproze level
• Proficiency in designing services and experiences that prioritise the needs and preferences of end users
• Background in creating user personas to represent different user groups and their characteristics
• Skilled in creating user journey maps to visualise and improve the user experience
• Proficiency in service blueprinting to define and map out service processes and enablers 
• Familiarity with agile methodologies like Agile or Kanban
• Ability to lead co-design sessions with stakeholders and users to gather input and ideas

Benefits

• Immediate start pending clearances
• 12-month temporary assignment
• Full-time hours, Monday to Friday
• $602.55 per day + super 
• Geelong, Melbourne, Brisbane and Sydney locations

How to Apply:
To apply for this position, please submit your resume and a cover letter outlining examples of your ability to demonstrate the responsibilities and mandatory requirements outlined above. 

If you have any further queries about the role, please email Zoe Eagles on zoe.eagles@chandlermacleod.com. This role closes on the 18/9/24 for applications

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***
 At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion