App to let residents snap council concerns
A rural Queensland council has become the latest to embrace a digital approach to local governance, launching an app that allows people to lodge queries and complaints with incredible speed.
The Longreach Regional Council has unveiled its ‘Snap, Send and Solve’ mobile phone app and website, which allows people to photograph issues of concern and raise them with their representative councils.
Longreach CEO Mark Watt says any number of pressing issues can be brought to the immediate attention of the council.
“It could be a pothole, it could be a sign that is upside down on a road, it could be a missing guidepost or a grid that's got some damage to it,” he said.
“You merely send that through to council and that will go into our records management system as a complaint, with a photo, and that's the idea is to try and create or provide an image of the problem.
“If we require further information we would get back to you but it is trying to be as quick and as effective as possible in trying to get these little solutions provided.”
Longreach now joins the Yarra, Dubbo, and many other councils stepping into a new age of real-time community outrage and high-tech conflict resolution.