The Australian Competition and Consumer Commission (ACCC) has directed Telstra to improve its four processes that will support the migration of its customers onto the National Broadband Network (NBN).

The processes are referred to in Telstra’s Migration Plan as Required Measures and refer to the following:

  • the disconnection of services (from copper or HFC networks) that have not migrated to the NBN within the applicable switchover period
  • the building of new copper lines to supply services that cannot yet be provided over the NBN
  • the protection of information that NBN Co provides to Telstra under the Definitive Agreements so that Telstra cannot use it to gain an unfair commercial advantage over wholesale customers.

The ACCC made the direction as it feels Telstra’s proposed process does not provide enough protection to customers and competition during migration.

Telstra will now have 40 business days to make the necessary amendments to its plan.