ICT Manager

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity

The ICT Manager role offers a rare opportunity for an experienced IT professional to join our team! You will provide daily support to all aspects of the IT functions and systems throughout the hotel including monitoring operational requirements, researching strategies and technology solutions, and building cost-effective strategy to achieve business objectives. 

This is a stand-alone position, however you will have the full support of the Marriott International IT network. This opportunity will allow you to combine a passion for hospitality (and tourism in general) with your interest in driving our IT function.

Key Accountabilities

Reporting to the General Manager, this role requires exceptional stakeholder management, attention to detail, strong influencing and communication skills and a collaborative approach. You will also work closely with the Area Director of IT Operations for Marriott International. 

You will:

• Manage the day-to-day IT operations for the hotel and embed IT systems, ensuring the quality, standards and meeting the expectations of customers on a daily basis
• Manage all computer technology contracts and supervise the activities of external contractors where required
• Build and maintain positive and effective relations with other members of the Hotel, Regional IT, properties and technology partners and respond efficiently to both guest and colleague queries
• Ensure the on-going integrity of all hardware and software including effective preventative and remedial measures
• Effectively execute process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls.
• Develop and implement computer and network operations according to Marriott and hotel requirements
• Provide associates with training and support at the property 

About you

• Suitable qualifications in technology, 3+ years' experience in a similar role and proven experience establishing IT systems across a business
• Working knowledge of hotel property management systems (preferred), strong knowledge of Server and Active Directory Architecture and Security implementation
• Skilled in LAN Networks and Desktop Operating IT and Desktop Management (GPO)
• Extensive experience with Outlook email and mobile devices
• Familiarity with project management methodologies
• Excellent communication skills and a passion for service excellence
• Strong ability to problem solve and think on your feet - solutions-focused
• Demonstrated experience in working autonomously, strong attention to detail, and time management skills
• Passionate, resilient and able to drive and improve performance

Highly Desirable

• Experience in Hospitality Operations and IT support roles preferred

Rewards for work, benefits for your lifestyle 

• You will join a supportive, progressive and highly experienced team
• Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
• Vast career and learning and development opportunities
• Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events while pursuing your passion

Connect your passions with a rewarding career 

If you are a service-orientated IT professional and interested in joining our team, please submit your resume and cover letter showcasing your experience through Marriott Careers.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.