ICT Delivery Manager - [Archived Advertisement]

• Full-Time, 12-month contract role 
• Flexible Work Options, South Wharf location 
• Work in a 6-Star Green Rating building

Join our team!

Our iconic venue offers stunning views of the Yarra River and Melbourne cityscape. As industry leaders, we host Australia's most significant events year-round. Join our 500-plus- team crafting unforgettable experiences from conferences, exhibitions, and meetings to galas and beyond. 

For four years in a row (2016 to 2020), we are proud to have been named an Australian Business Awards Employer of Choice.

About the role

As the Delivery Manager, you will provide project management services, including planning, procuring, and managing the implementation of projects and initiatives. You will ensure technology solutions meet both organisational and end-user requirements. You will manage the delivery of solution services, ensuring alignment with MCEC’s project management principles and practices. 

Additionally, you will mentor and coach MCEC team members in project delivery and systems management practices. You will be responsible for planning and overseeing the end-to-end delivery of assigned initiatives, managing complex interdependencies and risks across multiple initiatives and squads. You will drive continuous improvement project management and system support standards and methods

What you’re here to do

• Provide leadership and coaching to team members and direct reports (Applications lead x 2), including developing and monitoring progress against performance and development plans
• Provide support to staff in their development, assisting with identifying opportunities for career development in alignment with business objectives.
• Provide support to staff in their development, assisting with identifying opportunities for career development in alignment with business objectives.
• Project management services, including planning, procuring and managing the project and initiative implementation
• Manage the technical support and system maintenance activities of core platforms ensuring they meet operational requirements
• Lead delivery of projects across their lifecycle by coordinating requirements gathering, solution identification, build, capacity, change, configuration and knowledge management, and transition into operation.
• Provide expert-level technical support for business applications, ensuring timely resolution of issues and maintaining high levels of user satisfaction.
• Monitor system performance, availability, and security, ensuring regular health checks and optimisation activities for smooth operations.
• Oversee upgrades, patches, and technical configuration changes in collaboration with vendors and internal stakeholders, ensuring minimal disruption to business processes.
• Ensure the development of technical documentation and support knowledge sharing to facilitate efficient issue resolution and continuous improvement efforts.
• Develop and maintain effective working relationships with key business and vendor stakeholders, ensuring successful delivery of the IT program of works.
• Develop, review, update and decommission supporting tools for team members and stakeholders as required.

What you will need

• Proven experience in IT leadership roles, such as Delivery Manager, Project Manager, or Scrum Master with excellent delivery management experience.
• Ability to demonstrate delivery of complex projects with associated risks and budgets.
• Experience in planning and delivery of complex technology initiatives with dependencies across multiple teams/squads
• Experience facilitating large workshops and governance events.
• An understanding of contemporary development practices, processes, and technology
• High degree of customer focus and commercial acumen
• Experience with project management tools and methodologies
• Previous success in leading and motivating high performing teams.
• Excellent oral and written communication skills including the ability to communicate to a wide range of business stakeholders from Executive, Senior Management, and operational team members.
• Event Business Management System experience – EBMS (Desirable)

What's for you?

• An iconic venue where no day is the same.
• Car space + discounted in house Dry-cleaning.
• We offer free breakfast, lunch, or dinner – catered with a full weekly menu from our Chefs.
• 14 weeks paid parental leave.
• Flexible and hybrid work options.
• Purchased leave, healthy days, volunteer days and more.
• Friendly and inclusive environment.
• A well-being program and initiatives.
• Cultural diversity is valued and supported.
• Emphasis on learning and career development.
• Discount on Health Insurance, childcare discounts and more
• Free event tickets & Employee discounts at onsite restaurants, cafes, and parking.
• 5 days personal leave from the day you start (the remaining allocated after 6 months)
• After the first year, you are allocated a further (10) days on each twelve-month anniversary thereafter.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• And so much more…….

Your wellbeing                                                     

We care about you beyond your job satisfaction. Our health and wellbeing initiatives are continuing to expand to help encourage your personal and professional growth. 

• Our Employee Assistance Program offers confidential counselling and Healthy Day leave. 
• Our Fitness Passport provides discounted access to a wide choice of gyms and pools across Melbourne.
• Financial wellbeing support through confidential and independent Money Assist specialist coaching. 

Our community

Find endless opportunities to join community initiatives. We proudly partner with top Australian charities that share our values of sustainability, inclusivity, and innovation. Through our community program, we provide almost $2 million in support each year to help them make a difference.

Discover more about MCEC!

• Our website https://www.mcec.com.au 
• Learn more about who we are. 
• We're all about making events matter - see how we create impact for our people, visitors, and community.
• Learn about our sustainability goals.
• View our pyrotechnics/sensitive events info.

Why choose us? 

At MCEC, we're not your typical event venue. We're a dynamic team passionate about bringing event ideas to life. With over 1,000 bespoke events yearly, we pioneer new possibilities in event excellence. Our people are not just the best at what they do, they're the best at doing things no one else has done before.

Built on the banks of the Birrarung (Yarra River), Melbourne Convention and Exhibition Centre (MCEC) Acknowledges the Traditional Owners of Narrm, the Wurundjeri Woi Wurrung people of the Kulin Nation. We pay our respects to their Elders past and present, and to Elders of all First Nations communities that visit MCEC. We recognise the ongoing significance of the Birrarung to Traditional Owners as a life source and a meeting place for millennia and seek to honour this long-standing tradition of building community and exchanging ideas on these lands.