Business Analyst

• Full-Time, Permanent Position
• South Wharf CBD Location with Flexible Work Options
• Work in a 6-Star Green Rating building

Join our team!

Our iconic venue offers stunning views of the Yarra River and Melbourne cityscape. As industry leaders, we host Australia's most significant events year-round. Join our 500-plus- team crafting unforgettable experiences from conferences, exhibitions, and meetings to galas and beyond. 

For four years in a row (2016 to 2020), we are proud to have been named an Australian Business Awards Employer of Choice.

About the role

As a Business Analyst, you will provide business analysis expertise, skills, and techniques to ensure that MCEC stakeholders maximize the outcomes of technology platforms to better serve MCEC customers. You will collaborate closely with business stakeholders, mentoring them to actively understand and address business problems while ensuring solutions align with these challenges. 

Working within an Agile framework, you will focus on adaptive planning, early delivery, and continuous improvement, allowing you to respond to changes as needed. In this role, you will work closely with key business stakeholders and IT team members, guiding them in extending current capabilities, delivering value, and adding new digital capabilities. 

What you’re here to do

• Provide business analysis services including requirements gathering, use case development and process design.
• Translate business requirements into concise stories or use cases that articulate the business needs, process flow and acceptance criteria clearly.
• Ensure ongoing business requirement traceability management.
• Communicate any dependencies, assumptions, issues, and risks identified through the analysis process.
• Provide active stakeholder engagement and facilitation – providing a customer focused approach and outcomes including showcases and demos.
• Provide support services for new or revised business processes, ongoing application fixes, enhancements, and upgrades to ensure the efficient and effective operation of MCEC services.
• Actively engage with and collaboratively work with business stakeholders to ensure that all process, documentation, communication, and training materials are completed.
• Keep abreast of Platform functionality roadmaps and actively communicate these outcomes to business stakeholders.
• Where required, work with MCEC Squads to facilitate business outcomes working in an Agile approach including participation in estimation session and clarifying any questions raised and supporting the squads in prioritising the requirements and identifying Quick Wins.
• Where required, provide business stakeholder training and change management services.
• Assist in the management of platform backlog in conjunction with overarching IT team and enterprise prioritization.
• Participates in and actively grows the business analysis body of knowledge and practice at MCEC.

What you will need

• Tertiary qualified in relevant field.   
• Agile training and/or qualification 
• Information Technology best practice training or qualification
• Effective business stakeholder management and engagement
• Critical thinking bringing the ability to understand and analyze problems and find solutions.
• Problem solving with the ability to think creatively and work collaboratively with teams to solve business challenges. 
• Ability to listen and communicate including requirement gathering, asking the right question and understanding the information received is essential
• Key documentation skills including use case and business requirements documentation.
• High level of verbal and communication skills
• Customer service orientation and empathy
• Event Management experience
• Event Management & Business Management system experience

What's for you?

• An iconic venue where no day is the same.
• Car space + discounted in house Dry-cleaning.
• We offer free breakfast, lunch, or dinner – catered with a full weekly menu from our Chefs.
• 14 weeks paid parental leave.
• Flexible and hybrid work options.
• Purchased leave, healthy days, volunteer days and more.
• Friendly and inclusive environment.
• A well-being program and initiatives.
• Cultural diversity is valued and supported.
• Emphasis on learning and career development.
• Discount on Health Insurance, childcare discounts and more
• Free event tickets & Employee discounts at onsite restaurants, cafes, and parking.
• 5 days personal leave from the day you start (the remaining allocated after 6 months)
• After the first year, you are allocated a further (10) days on each twelve-month anniversary thereafter.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• And so much more…….

Your wellbeing                                                 

We care about you beyond your job satisfaction. Our health and wellbeing initiatives are continuing to expand to help encourage your personal and professional growth. 

• Our Employee Assistance Program offers confidential counselling and Healthy Day leave. 
• Our Fitness Passport provides discounted access to a wide choice of gyms and pools across Melbourne.
• Financial wellbeing support through confidential and independent Money Assist specialist coaching. 

Our community

Find endless opportunities to join community initiatives. We proudly partner with top Australian charities that share our values of sustainability, inclusivity, and innovation. Through our community program, we provide almost $2 million in support each year to help them make a difference.

Discover more about MCEC!

• Our website https://www.mcec.com.au 
• Learn more about who we are. 
• We're all about making events matter - see how we create impact for our people, visitors, and community.
• Learn about our sustainability goals. 
• View our pyrotechnics/sensitive events info.

Why choose us? 

At MCEC, we're not your typical event venue. We're a dynamic team passionate about bringing event ideas to life. With over 1,000 bespoke events yearly, we pioneer new possibilities in event excellence. Our people are not just the best at what they do, they're the best at doing things no one else has done before.

Built on the banks of the Birrarung (Yarra River), Melbourne Convention and Exhibition Centre (MCEC) Acknowledges the Traditional Owners of Narrm, the Wurundjeri Woi Wurrung people of the Kulin Nation. We pay our respects to their Elders past and present, and to Elders of all First Nations communities that visit MCEC. We recognise the ongoing significance of the Birrarung to Traditional Owners as a life source and a meeting place for millennia and seek to honour this long-standing tradition of building community and exchanging ideas on these lands.