Information and Technology Senior Support Officer

East Gippsland Water provide an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you.

 Job Description

About the role

We currently have a 12-month fixed term opportunity for a suitably experienced candidate to take on the role of Information and Technology Senior Support Officer. In this role you will be responsible for the 2^nd level ICT support of the business. As well as having the opportunity to grow your skills by assisting with the administration of the corporation’s server and network infrastructure.

Based at our Head Office in Bairnsdale, the Information and Technology Senior Support Officer will be responsible for, providing high-level technical system support across the business, proposing corrective actions and assisting with the administration of the corporation’s IT Systems.

To be successful in this role you will have:

• A qualification in Information Technology computer science, or 5 years’ demonstrated experience in an IT related field.
• Be customer focused with the skills and ability to be responsive to the need of internal and external customers and ability to maintain confidentiality.
• Can manage conflicting priorities to ensure customer satisfaction.
• Can identify ICT security concerns and escalate as required.
• A sound understanding of ICT support processes and procedures such as ITIL.
• Well-developed interpersonal skills combined with good verbal and writing skills ensuring the ability to work effectively with people at all organizational levels, in and outside of East Gippsland Water.
• Positive attitude towards personal development including being accountable, innovative, passionate and united to achieve corporate objectives.

Desirable Technical Skills:

• Provide technical support including identification, diagnosis and resolution for end user-related requests.
• Demonstrated of practical experience supporting Microsoft platforms and applications in commercial environments (i.e. Windows 10, Microsoft Office 2016/2019, Office 365, Active Directory)
• Experience supporting, or knowledge of server operating systems such as Windows Server 2016, 2019
• Experience troubleshooting & repairing server/network hardware from vendors such as Dell, HP etc
• Experience working within a virtual environment (VMWare)
• Exposure to Cloud based products such as Office 365, Azure
• Working knowledge of backup software such as Veeam

We are looking for the right person who can demonstrate alignment with our values and a willingness to contribute to the ongoing success of our organisation. If you are interested in a challenging and fulfilling role within a collaborative environment, where your contribution will make a valued impact on the organisation, we would welcome your application by Tuesday 5 November 2024. 

Applications should include resume and cover letter detailing your suitability for the role against the selection criteria and responsibilities of the role.

The position description can be found linked below or on the East Gippsland Water website www.egwater.vic.gov.au or for more information please contact our People, Safety & Culture team on (03) 5150 4444 or at vacancies@egwater.vic.gov.au.

We invest heavily in the ongoing development of our people and a workplace culture that supports healthy work-life balance. We are committed to supporting a diverse and inclusive workplace and strongly encourage applications from experienced women & men, First Nations People, people with disabilities, LGBTQI+ folks, culturally & ethnically diverse and mature aged candidates to best represent and engage with the communities in which we live and work. Shortlisted applicants may be required to undertake a pre-employment medical and a National Police Check.

*EGW reserves the right to remunerate against a position classification with consideration to skills, experience and qualifications.