Manager ICT Infrastructure Services

About the Organisation:

Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

About the Role:

In this role, you will lead the ICT Infrastructure Services team in alignment with the Digital Strategy, ICT Asset Strategy, and allocated budgets. You will ensure the delivery of high-quality ICT and digital services to students, staff, and other users, while continually improving technology services, infrastructure, and operations to maintain robust platforms that meet the current and future needs of Melbourne Polytechnic. You will provide authoritative and up-to-date advice on ICT operations and infrastructure to the Director DTE/CIO and peers within DTE. Additionally, you will contribute effectively to the development of the Digital Strategy, ICT Asset Strategy, and related policies, as well as to the overall corporate management of Melbourne Polytechnic.

Duties:

• Manage the provision of ICT Infrastructure Services across Melbourne Polytechnic utilising in-house and external  resources.
• Plan and oversee the delivery of new initiatives by ensuring that appropriate resources are available to assist and infrastructure is provisioned.
• Ensure adherence to ITIL Change Management practices within ICT across all change, and actively participate in technical and CAB meetings engendering a change management culture and continual improvement.
• Manage the ICT Infrastructure Services budgeting, staffing and planning, ensuring output is maximized within available resources and that prescribed service standards are met.
• Technical knowledge, experience and skills to provide hands-on support to team members on a day to day basis in managing the workload.
• Establish ICT Infrastructure Services metrics and report to the Director DTE/CIO on performance within the agreed service standards and performance metrics.
• Develop and maintain Enterprise Architecture artefacts covering Security, Data Centres, Networks, Cloud Computing and Platforms.

For a full list of key responsibilities and duties, please view the position description.

Skills and Experience Required: 

• Undergraduate or post-graduate qualifications in a related area such as Information Technology or Computer Science, together with Professional Certifications (Microsoft, Virtualisation technologies, Cloud Computing) and extensive work experience (15 years plus) in a large and complex organisation leading the portfolio of work associated with ICT Infrastructure Services and Architecture.
• Broad technical knowledge and experience in enterprise networks, data centres, ICT Infrastructure including Microsoft Server Technologies, Audio Visual technology, ICT Security and associated systems including Solarwinds, Microsoft O365, SCCM, Intune, JAMF Pro and Technical Architectures and best practices.
• Experience in the development of hardware standards, specifically Audio-Visual Infrastructure, ensuring standards are adequately, designed, documents are fit for purpose, cost effective and aligned to teaching and learning standards.
• Demonstrated ability to provide leadership to a team, creating an inclusive and positive team culture, with experience in line management, time management and ability to prioritise tasks at short notice, resource management, coaching, technical training, development plans, mentoring and staff development.
• Proven experience operating  within the ITIL framework within a large enterprise environment, and obtainment of ITIL Foundation Certificate, along with demonstrated extensive knowledge and experience of the ITIL service management framework, specifically Incident Management, Problem Management and Change Management.
  Microsoft certification preferably in Azure cloud, System Centre Configuration Manager (SCCM), MS Intune and Windows OS based systems.
• Demonstrated ability to develop and manage budgets and operational plans and to drive procurement activities such as EOI’s, RFQ’s and RFT’s and associated evaluation processes for ICT infrastructure and systems.

How to Apply:

Please submit the following documents for your application to be considered

• Current CV
• Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the position description)

For further information on the role, please contact the hiring manager Channa Jayasinha via email: ChannaJayasinha@melbournepolytechnic.edu.au or via phone: (03) 9269 1974.

If you email us, please make sure you put the job title and job number in the subject line.

Please note, applications received via email will not be considered - you must apply via the website.

Candidates must hold a valid Employee Working with Children Check (WWCC). A lodgement receipt is not a valid alternative; the approval email with the lodgement of a WWCC card number can be accepted.

A National Police Check is required for the successful applicant.

We will be shortlisting immediately. Don’t delay, apply today!

Recruitment Agencies

Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

Diversity and Inclusion

Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm.

We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islander peoples, people with disabilities, people who are LGBTIQ+ and people from culturally diverse backgrounds to apply for this job, with age being no barrier.