APS 5 ICT Service Manager 

$80,487 - $86,211 (APS 5) + Super
Canberra - ACT

The Role
Chief Information Officer Group (CIOG) is looking for people who want to develop a career as a Service Manager. In this role, you will support the management and controls to ensure ICT Services provided by CIOG meet customer and end-user requirements while ensuring a good ICT experience. 

We are looking for ICT professionals who have a user centric mindset that will ensure our workforce has the technology required to achieve Defence outcomes. Successful candidates will play a pivotal role in supporting ICT in Defence. You will provide fast and effective delivery of ICT services and projects and transform the way we do business, leading to quality Defence outcomes. 

We will be creating a merit pool to fill existing and future vacancies across CIOG and Defence over the next 18 months.

About our Team
Defence’s digital strategy is “a secure, integrated and scalable information and communication environment able to fight and win in a digital age.”  We are developing a workforce that will form the digital spine for Defence, to ensure that we are ready to fight and win in the digital age.  We will have a defined scope, a refined vision and structural improvements that will not only better enable us to deliver ICT at the speed our strategic environment demands, but that will also give our people greater opportunity to build or round out their skills and experience.

If you are seeking to work in a fast-paced dynamic team with an inclusive and supportive working environment that values your contribution, supports your professional development and provides flexible working options, then Defence is the place for you! At Defence, the opportunities are endless: 

• A competitive remuneration and leave package and 15.4% superannuation. 
• Defence is full of exciting work opportunities you will not find anywhere else. You can have multiple careers within the one organisation, with sites in all States and Territories.
• Defence invests heavily in developing the expertise of our people to ensure that everyone has the opportunity to work with great leaders and in great teams to deliver great capability.
• We know that as much as you may love your job, it is important to be able to get away. We provide generous leave entitlements for whatever happens in life.
• We provide a range of wellbeing programs dedicated to supporting you and your family through whatever work and life have to offer.
• You have free access to fitness facilities such as gymnasiums at most sites nationally, to support your mental and physical health.
• We offer flexible and agile ways of working to empower you to work in a way that reflects your circumstances and your lifestyle.
• Defence offers free parking at many Defence sites. Defence has locations across Australia including regional areas. Many of the roles offered can be undertaken at any Defence location. We are also committed to assisting employees with flexible working arrangements.

Defence has locations across Australia including regional areas. Many of the roles offered can be undertaken at any Defence location. We are also committed to assisting employees with flexible working arrangements.

Our Commitment
Defence’s greatest asset is our people and we offer a range of benefits, opportunities and conditions that you will be able to access while working with us.

• Competitive salary with the flexibility to negotiate based on skillset and experience 
• Generous employee superannuation contributions of 15.4% 
• Learning and development opportunities through:
• Defence Education Assistance and Programs to support APS personnel in gaining professional qualification 
• Defence Online Academy to provide APS personnel with a range of online training material 
• Generous entitlements, allowances and working benefits, further information can found at APS pay and benefits | Jobs & Careers | Defence 
• Defence supports and fosters a diverse and inclusive workplace, further information can be found at Diversity and inclusion | Jobs & Careers | Defence 
• Career development and progression opportunities, further information can be found at Career development | Jobs & Careers | Defence 
• Undertake interesting, challenging and unique work

Our Ideal Candidate

• Successful candidates will be natural problem solvers, enjoy working with people and have a growth mindset. The ideal candidate will:
• Support the delivery of ICT services and support.
• Have knowledge of ICT terminology
• Have the ability to work in a large complex ICT environment within a large, complex service delivery model.
• Understand strategies, policies, and procedures for the provision of ICT services that meets the workforce needs.
• Demonstrate good interpersonal, communication, and skills.
• Be forward thinking and be adaptable to rapid changing business requirements. 
• Training and development opportunities will be available for you to grow your career in service management.

To assess the suitability of candidates you may be requested to undertake online testing and video interviews.

Application Closing Date: Monday 18 September 2023.

For further information please review the job information pack, reference CIOG/08442/23 on https://defencecareers.nga.net.au/?jati=9B4EE4B4-4E5B-9B30-A96B-D1F018EF70C3