Internode and its new parent company iiNet have taken out first and second place respectively in Roy Morgan’s Internet Service Provider Customer Satisfaction survey.

Scoring 94 per cent customer satisfaction, Internode led the nine member group, with iiNet scoring a close 91 per cent. Optus scored 80 per cent, while Telstra remained unchanged at 72 per cent.  

“Different Internet Service Providers attract different customers; and increasing satisfaction requires a solid understanding of customer needs,” Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research said.

Telstra has delivered its results for the six months leading to December 2011, showing strong growth in operating revenue, EBITDA and net profit.

Two international digital content developers, London-based Lost Boys International (LBi) and Silicon Valley-based ZINFI Technologies, have announced they will open offices in Sydney.

The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, has directed the Australian Communications and Media Authority (ACMA) to determine procedures to impose competition limits on the sale of spectrum in the upcoming digital dividend auction.

The Queensland Minister for Information and Communication Technology Simon Finn has launched the Queensland NBN strategic plan: The Queensland Government’s plan for making the most of the National Broadband Network.

New and better ways of measuring high-tech energy consumption could lead to significant environmental and economic gains, a study from The Australian National University has found.

Demand for internet speeds of 20Mbps and higher is continuing to grow according to the latest ZDNet Australia speedtest.

National ISP iiNet has announced the completion of its purchase of competitor Internode, completing the $105 million buyout a month ahead of schedule.

The Western Australian Government has announced a $1 million initiative to deliver iPads for the state’s highest potential students to ‘use touch technology to boost their literacy and numeracy skills’.

Exetel’s chief executive, John Linton, has passed away after suffering a severe stroke.

The Darwin fibre optic backbone link that stretches more than 3800km from Darwin to Toowoomba, passing through more than 30 towns to service160,000 people across Queensland and the NT, has been opened, marking the completion of the entire network construction phase of the Government’s $250 million Regional Backbone Blackspots Program (RBBP).

The Shadow Minister for Communications and Broadband, Malcolm Turnbull, has demanded that the NBN Co provide updated financial and operational projections that accurately portray NBN Co’s current business plan, and the current expectations of NBN Co’s executives, directors and shareholders.

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