Archived News for IT Professionals
The Australian Communications and Media Authority (ACMA) has published its Reconnecting the Customer enquiry into the telecommunications industry.
The inquiry was held after a steady increase in consumer complaints lodged to the industry’s complaints body, the Telecommunications Industry Ombudsman (TIO). ACMA found that a large number of the complaints were over the quality of the telecommunication’s quality of customer service and complaints-handling practices.
The AMCA found that the high numbers of complaints suggested a systemic problem telecommunications providers’ quality of customer care, including how information received from a telecommunications provider about a product or service, how easy it is to contact them, how quickly they solve a problem (for example, with a bill), whether they do what they say they will, and how easy it is to make a complaint and have it resolved.
ACCC releases discussion paper on Telstra
The Australian Competition and Consumer Commission (ACCC) has released a discussion paper inviting comment from industry stakeholders and consumers in relation to Telstra’s structural separation undertaking and draft migration plan.
Telstra board urges fixed-line handover
Telstra's board has urged the company's 1.4 million shareholders to vote in favour of handing over the telco's fixed-line monopoly to the National Broadband Network Co (NBN Co) after an analysis shows the it would be $4.7 billion worse off if it attempted to compete with the government backed broadband company.
Townsville NBN switched on
The Federal Government has opened the first Queensland National Broadband Network site after Prime Minister Julia Gillard and Treasurer Wayne Swan launched the service.
Demand for ICT executives grows
Latest figures from international executive search specialist E.L Consult show that demand for executives in the ICT field has grown, bucking the overall declining trend for executive demand in the country.
New CSIRO-Macquarie University Chair in Wireless Coimmunications appointed
Leading expert Dr Stephen Hanly has been lured back to Australia as the inaugural CSIRO-Macquarie University Chair in Wireless Communications.
Parliamentary inquiry urges more government intervention on NBN uptake
A parliamentary inquiry has published a report that has found that more must be done by the Federal Government if the National Broadband Network (NBN) is to experience maximum uptake and usage throughout the country.
Government calls for comments on Digital Local Government program
The Federal Government has announced it will be calling for comments from stakeholders on the draft program guidelines for the Digital Local Government Program.
Telstra cloud awarded Red Hat certification
Telstra's cloud computing service has received the Red Hat Enterprise Linux certification that will allow the company to run the Red Hat cloud computing software application, which is widely regarded as one of the world's premium service providers in the area.
WA hospital IT contract goes offshore
Serco Australia, the local arm of UK-based service and management provider which was a month ago awarded the contract to manage Western Australia’s new Fiona Stanley Hospital, has awarded the IT contract for the hospital to British Telecommunications.
Symantec appoints new vice president
US security software giant Symantec has announced Brenton Smith as the new vice president of the company’s cloud computing business in the Asia Pacific region.
NBN CFO departs amid executive reshuffle
Jean-Pascal Beaufret, the chief financial officer of the National Broadband Network Co (NBN Co), has announced he will be stepping down from his position in January next year.
Juniper Networks opens Melbourne office
California-based networking technology company, Juniper Networks, has opened its new Melbourne office, creating 50 new jobs with plans to nearly double staff numbers within the next three years.
Apple Exec to meet MP over prices
The Managing Director of Apple’s Australian arm Tony King is reportedly planning to meet Federal Labor MP Ed Husic over the company’s pricing mark-ups in the Australian market.
MYOB sells after deal collapse
Australia’s largest software maker MYOB has been sold for an undisclosed amount to US-based private equity group Bain Capital.
Android tops market
Google’s smartphone platform, Android, has overtaken Apple’s iOS in domestic sales for the first time in the product’s history.
Google makes $12.5 billion move on Motorola
Google has announced that it will acquire mobile handset producer Motorola Mobility for US$12.5 billion (AUD$12.06).
Joint Standing Committee on Cyber Safety publishes crime report
The Joint Standing Committee on Cyber Safety has published its report into the Federal Government’s Cybercrime Legislation Amendment Bill 2011.
AIIA's iAwards announced
The winners of the Australian Information Industry Association's 2011 iAwards have been announced, with the peak performers of the information technology industry honoured at a gala donner in Melbourne attended by industry leaders, the Governor of Victoria and Senator Stephen Conroy.
ANU's light research turns a corner
ANU scientists have successfully bent light beams around an object on a two dimensional metal surface, opening the door to faster and cheaper computer chips working with light.
E-health IT development contract awarded
A consortium led by Accenture has been awarded the contract to deliver IT infrastructure for the Federal Government’s $466 million e-health records system.