IT Analyst

IT Analyst

IT Analysis at Sydney Zoo

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position

This is an outstanding opportunity to be part of an exciting team at Sydney Zoo in the new role of IT Analyst, utilising your skills in an area that you are genuinely passionate about. This role will commence as soon as possible.

The IT Analyst will be responsible for the management of the service desk, handle IT escalations, and maintain various systems, including POS and network infrastructure. The role involves overseeing daily tasks and projects, gathering requirements, troubleshooting Microsoft and network systems, and supporting event launches. The ideal candidate will collaborate effectively, solve problems independently, and communicate well with the team while seeking help when needed.

Skills, Knowledge, and Relevant Experience

Essential

• At least 3 years’ experience in a similar IT Analyst or IT Specialist role
• Effective team player with strong relationship-building skills with both clients and colleagues
• Recent and relevant commercial experience leading projects and maintaining & improving POS systems independently
• Ability to confidently resolve 1st and 2nd level IT issues independently as well as troubleshooting hardware, software, network, and infrastructure problems
• Understands the escalation process for complex IT issues and vendor relationship management
• Skilled in project delivery, documentation, and handling urgent tasks for key business systems, processes, procedures, and any other relevant material
• Experienced in gathering requirements and proposing solutions
• Strong verbal and written communication skills for both technical and non-technical audiences
• Ability to multitask multiple projects without impacting day to day responsibilities.
• Creative problem solver with ITIL Service Desk experience
• Capable of managing competing deadlines and collaborating with vendors
• Passionate about continuous learning and taking on new responsibilities
• Knowledgeable about company requirements and goals
• Skilled in prioritising tasks, change management, and process implementation
• Able to create clear and structured documentation
• Methodical in troubleshooting and learning new systems
• Strong organisational and time management skills

Desirable

• Exposure to the ITIL framework and best practices is desirable 
• Exposure to IT governance and Cyber Security principles is desirable 
• Exposure to EFTPOS systems is desirable 
• Exposure to AV systems is desirable 
• Exposure to bookings and reservations systems is desirable 
• Exposure to ecommerce is desirable 
• Exposure to business intelligence and data analytics is desirable 
• Relevant tertiary qualifications in Information Technology and/or a related discipline or equivalent experience is desirable 
• At least 3-5 years’ experience in a similar IT Analyst or IT Specialist role is desirable 

Why should you join the Zoo Crew?

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’ We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, monthly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you!

Applications

Please apply directly via the Sydney Zoo Website Careers Page https://sydneyzoo.com/about/careers 

Applicants will be required to provide a current resume and a covering letter outlining your ability to meet the above selection requirements. Applications close at 9am Tuesday, 1st October 2024.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your triple vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

You can contact us by email careers@sydneyzoo.com or by phone to 1800 843 966.

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.