IT Support Officer

IT Support Officer

Who we are

The Fremantle Football Club, also known as the “Freo Dockers,” are elite contenders in the Australian Football League (AFL). Our history has been a narrative of triumphs and trials, shaping us into a Club that cherishes growth, perseverance and community involvement. Upholding our Club values, known as our “Anchors”, is at our core as we pursue excellence both on and off the field.

What we offer

Joining Fremantle Football Club means more than just a job; it means being part of a Club that values its people and strives for excellence. Some of the perks you'll enjoy as part of the Club include: 

• Competitive base salary
• Free car parking
• Season passes
• All of Club bonus scheme
• Service recognition awards
• Partner discounts, and more!

What you bring to the table

Reporting to the Head of Information Technology, the IT Support Officer will be responsible for providing first-level technical support and ensuring the smooth operation of all IT-related systems and processes within the Club. Key responsibilities include:

• Technical Support: Provide first-level support to users for IT-related issues, troubleshoot and resolve technical challenges, and maintain internal documentation and knowledge base articles.
• System Maintenance: Install, deploy, and configure computer systems, software, and hardware; ensure backup processes are followed and maintained; and perform assigned system maintenance tasks. 
• IT Operations: Assist in the development and testing of new technologies, support IT projects such as network upgrades and hardware deployments, and provide IT support on game days, including match day responsibilities. 
• Asset and Process Management: Manage and track IT assets, create and maintain IT processes and procedures, and facilitate preventative maintenance and system upgrades. 

What we're looking for 

We are seeking a candidate who brings: 

• Tertiary qualification in Information Technology or a related discipline
• Minimum of one (1) year of experience in an IT help desk or support role
• Competency in Windows, MacOS, and server operating systems, applications and hardware
• Understanding of LAN/WAN environments and network protocols
• Experience with Microsoft 365 systems such as Exchange, SharePoint, Teams & Entra
• Excellent customer service, communication and interpersonal skills
• Willingness to work and travel for some interstate games 

What's next

Applications will be open for 1-month from the date of this advertisement, with the shortlisting process commencing within two weeks. To apply, please submit your application online. We will contact candidates of initial interest for further discussions, ensuring confidentiality and providing timely feedback. 

Our Commitment

At the Fremantle Football Club, we celebrate diversity and foster and inclusive workplace where everyone has an equal opportunity to succeed. We welcome applicants from all backgrounds, regardless of abilities, sexual orientation, ethnicity, faith, or gender.