Director Technology Operations

Director Technology Operations

NSW Telco Authority - Director Technology Operations 

• Are you ready to ensure seamless operations for mission-critical services? 
• Ongoing opportunity based in Sydney or Gosford with some travel across the state required. Flexible working arrangements are available to all staff in the Telco Authority. 
• Total Remuneration Package from $225k including superannuation to commensurate with experience

About the Role 
As the Director of Technology Operations, you will oversee the technology backbone of the NSW Telco Authority. Your role will be pivotal in delivering secure, reliable systems and driving the operational excellence of the Public Safety Network. This is your chance to make a tangible difference in how telecommunications support safety and connectivity across NSW.

Role Responsibilities

• Manage the operation of the Public Safety Network and Network Operations Control Centre to ensure network reliability and resilience.
• Lead ICT security operations to safeguard critical systems and information.
• Develop innovative risk management frameworks and incident response strategies.
• Oversee vendor relationships to optimise service outcomes and compliance.
• Mentor and develop high-performing teams, building capacity to handle complex challenges.

Does This Sound Like You?

• You are a results-driven professional with a solid foundation in telecommunications technology and operational risk management.
• Known for your strategic approach, you excel at balancing the demands of daily operations with forward-thinking innovation.
• Experience leading teams through complex challenges, you thrive in roles where the stakes are high, and the outcomes are impactful.
• Ensuring operational excellence in a fast-paced environment excites you

Interested?
Your application should include an up-to-date CV and a Cover Letter (no more than 2 pages) which clearly details your relevant skills and experience to this position. Please attach the Cover Letter to the same document as your Resume/CV.

About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
 
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
 
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility. All roles are available part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
 
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 18 December 2024 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351.

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